Return & Refund Policy for White Camel

Effective Date: [INSERT DATE]

Thank you for shopping with White Camel. We want you to have a smooth and satisfying shopping experience. This Return & Refund Policy explains how returns, replacements, and refunds are handled for purchases made on whitecamel.shop.

1. Eligibility for Returns

You may request a return if:

  • The item is damaged, defective, or incorrect

  • The item is unused, unworn, and in its original packaging

  • The return request is made within [X days] of delivery

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Personal care or hygiene products (if opened or used)

  • Customized or made-to-order products

  • Gift cards or promotional items

3. Return Process

To initiate a return:

  1. Email us at [EMAIL ADDRESS] with:

    • Order ID

    • Reason for return

    • Clear photos/videos of the product (if damaged/defective)

  2. Our team will review your request within [24–48 hours]

  3. If approved:

    • We will arrange a pickup or provide return shipping instructions

4. Return Shipping

Free return pickup may be available for eligible cases (damaged/incorrect items)

For other returns, customers may be required to bear return shipping costs

Shipping charges are non-refundable unless the return is due to our error

5. Refund Policy

Once your returned item is received and inspected:

Refunds will be processed within [5–7 business days]

Refunds will be issued to the original payment method

In case of Cash on Delivery (COD) orders:

Refunds will be processed via bank transfer or UPI

You may be asked to provide bank details

6. Replacement Policy

We offer replacements in the following cases:

Damaged product

Defective item

Wrong item delivered

Replacement is subject to product availability. If unavailable, a full refund will be issued.

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account or payment method

Contact your bank/payment provider (processing delays may occur)

If the issue persists, contact us at [EMAIL ADDRESS].

8. Cancellation Policy

Orders can be canceled before they are shipped

Once shipped, orders cannot be canceled but may be eligible for return

To cancel an order, contact us immediately at [EMAIL ADDRESS].

9. Damaged or Incorrect Orders

If you receive a damaged or incorrect product:

Notify us within [24–48 hours] of delivery

Provide photos/videos as proof

Failure to report within this timeframe may result in rejection of your request.

10. Contact Information

For any return or refund-related queries, please contact us:

White Camel
Website: whitecamel.shop
Email: [EMAIL ADDRESS]
Address: [BUSINESS ADDRESS]

By making a purchase on White Camel, you agree to this Return & Refund Policy.